BEE Plugin: Enterprise Support
Enhanced technical support included for all BEE Plugin Enterprise customers.
With Enterprise Support included in your plan,
you receive an extended support experience:
With Enterprise Support included in your plan, you receive an extended support experience:
Priority Queue for Support request​
Enterprise customers receive privileged access to support, with prioritized access compared to the Standard Support included in lower plans. Response times for regular support requests are 24 hours and less than 6 hours in emergencies.
Dedicated Support Channel
All Enterprise customers have designated access to experienced team members via synchronous & asynchronous messages in a dedicated, private Slack channel.
The Slack channel provides direct access to our team of experts: from dedicated Customer Success Managers to our Technical and Support teams.
Health Check Endpoints
To guarantee peace of mind, we make a set of resources available to all Enterprise Customers for automated system availability monitoring.
Exclusive Release Candidate Environment
As an Enterprise customer, you receive exclusive early access to new features via your release candidate instance. You will also receive the option for late adoption of new feature releases to reduce any risk associated with the deployment of new code.
Standard vs Enterprise Support
Standard vs
Enterprise Support
Standard Support
Enterprise Support
Required Billing Plan
Essentials to Superpowers
Enterprise
Term (Minimum Agreement Duration)
One month
One year
Priority queue for regular support requests
Regular support request response SLA
Best effort
One business day
Emergency support in case of outage or malfunction
24x7
Emergency support request response SLA
ASAP &< 6 hours
Private Slack channel
Health check endpoints
Access to BEE RC environment
Fees
Included
Want to learn more about the Enterprise Plan? Our team is here to assist you.
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