BEE Plugin: Enterprise Support

Enhanced technical support included for all BEE Plugin Enterprise customers.

With Enterprise Support included in your plan,
you receive an extended support experience:

With Enterprise Support included in your plan, you receive an extended support experience:

Priority Queue for Support request​

Enterprise customers receive privileged access to support, with prioritized access compared to the Standard Support included in lower plans. Response times for regular support requests are 24 hours and less than 6 hours in emergencies.

Dedicated Support Channel 

All Enterprise customers have designated access to experienced team members via synchronous & asynchronous messages in a dedicated, private Slack channel. 

The Slack channel provides direct access to our team of experts: from dedicated Customer Success Managers to our Technical and Support teams.

Health Check Endpoints

To guarantee peace of mind, we make a set of resources available to all Enterprise Customers for automated system availability monitoring.

Exclusive Release Candidate Environment

As an Enterprise customer, you receive exclusive early access to new features via your release candidate instance. You will also receive the option for late adoption of new feature releases to reduce any risk associated with the deployment of new code. 

Standard vs Enterprise Support

Standard vs
Enterprise Support

Standard Support

Enterprise Support

Required Billing Plan

Essentials to Superpowers

Term (Minimum Agreement Duration)

One month
One year

Priority queue for regular support requests

Regular support request response SLA

Best effort
One business day

Emergency support in case of outage or malfunction


Emergency support request response SLA

ASAP &< 6 hours

Private Slack channel

Health check endpoints

Access to BEE RC environment



Want to learn more about the Enterprise Plan? Our team is here to assist you.

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